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Introducing the most user-friendly, least-complicated cellphone: The Jitterbug, for blind, low vision, mobility-disabled, or cognitively-disabled. CTAP provides the Jitterbug equipment at no cost, monthly service fees apply. Limited Availability! Respond Now! Must be CTAP-certified and LifeLine eligible.
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Deaf and Disabled Telecommunications Program logo
Deaf and Disabled Telecommunications Program

The Deaf and Disabled Telecommunications Program (DDTP) is a California State mandated program, under governance of the California Public Utilities Commission (CPUC).


Click here for more information
California Telephone Access Program logo
California Telephone Access Program - Equipment

The California Telephone Access Program (CTAP) under the DDTP distributes telecommunications equipment and services to individuals certified as having functional limitations of hearing, vision, mobility, speech and/or interpretation of information.

Click here for more information
California Relay Service logo
California Relay Service


California Relay Service (CRS) provides specially-trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those they wish to communicate with by telephone.

Click here for more information
 
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Program Highlights and Updates

7/2/2009. Holiday hours for July 3 and July 4, 2009.
All CTAP Service Centers, except Oakland, will be open during normal business hours from 9 AM to 6 PM on Friday, July 3rd. The Oakland CTAP Service Center will be closed on Friday, July 3rd.
Click here for more info about Holiday hours for July 3 and July 4, 2009

6/11/2009. Sidekick Pilot Program Now Closed to New Applicants.
Sidekick Pilot Program Now Closed to New Applicants
Click here for more info about Sidekick Pilot Program Now Closed to New Applicants

6/6/2009. Do people hang up on you when you’re using CRS?.
Do people hang up on you when you’re using CRS?
Click here for more info about Do people hang up on you when you’re using CRS?

6/5/2009. CTAP Product Sheets Available Online.
The Program is pleased to announce that CTAP product sheets are now available online.
Click here for more info about CTAP Product Sheets Available Online

4/29/2009. DDTP/CTAP RFP Opportunity: Equipment Processing Center (Contact Center and Warehouse).
The CPUC released a Request for Proposal on April 27, 2009. All prospective bidders are invited to respond. The deadline for draft bids is July 08, 2009, with final bids due August 18, 2009. A bidders’ conference is scheduled on May 15, 2009. For details, Click here for more info about DDTP/CTAP RFP Opportunity: Equipment Processing Center (Contact Center and Warehouse)

1/26/2009. Attention Telecommunications Relay Service Providers.
The CPUC released a Request for Proposal for the DDTP's next generation relay services on January 21, 2009. All interested telecommunications relay service providers are invited to respond. The deadline for bids is September 14, 2009. For details,Click here for more info about Attention Telecommunications Relay Service Providers

2/1/2008. MCI is now GoAmerica!.
GoAmerica purchased MCI's TRS Business in January 2008. That includes its share in the California Relay Service and Speech to Speech Relay.
Click here for more info about MCI is now GoAmerica!

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