CRS Providers
California Relay Service is available from three relay providers: GoAmerica, Nordia, and Sprint. All offer the full range of relay services: TTY, ASCII, Internet, Video, Speech to Speech, Voice Carryover ( VCO ), and Hearing Carryover ( HCO ).
You can reach the California Relay Service (CRS) toll free:
NORDIA Relay Service
Nordia Relay has provided relay services since 1999 and in 2004 its service was certified by the Customer Operations Performance Center , the world's most rigorous certification body. You'll find more information at www.myrelay.com
To reach a toll-free Nordia Relay Service operator:
- Voice (866) 734-2777
- TTY (866) 734-2888
- VCO (866) 734-2303
- HCO (866) 734-2304
- STS (866) 734-2305
- ASCII (866) 729-5163 (300 baud, 8 bit, no parity, 1 stop bit, half duplex; 1200-2400 baud, 8 bit, no parity, 1 stop bit, full duplex)
Nordia Spanish Users
- Spanish - TTY (866) 734-2766
- Spanish - Voice (866) 734-2766
- Spanish - VCO (866) 734-2766
- Spanish - HCO (866) 734-2766
- Spanish - STS (866) 734-2305
- Spanish - ASCII (866) 729-5164 (300 baud, 8 bit, no parity, 1 stop bit, half duplex; 1200-2400 baud, 8 bit, no parity, 1 stop bit, full duplex)
Nordia Video Relay Services
- VRS English Voice (800) 423-1642
- VRS Spanish Voice (800) 890-6693
Nordia Internet Relay: www.myrelay.com
Nordia 900 Telephone Number: (900) 263-7283*
Nordia International (Inbound) Calls: (514) 850-6490
Nordia Customer Service:
Nordia Customer Service (TTY/Voice/VCO/STS/ASCII) (866) 734-2833
Nordia Spanish Customer Service (866) 734-2844
Email: customercare@myrelay.com
GoAmerica
GoAmerica has provided relay services since 1992, and has been a provider of CRS in California since 1996. For more information go to http://www.goamericacrs.com.
To reach a toll-free GoAmerica Relay Service operator:
- TTY (866) 735-2929
- Voice (866) 735-2922
- VCO (866) 735-2929
- HCO (866) 735-2929
- STS (866) 854-7784
- ASCII (866) 735-0091 (300 buad, 8bit, no parity, 1 stop bit, half duplex
GoAmerica Spanish Users
- Spanish - TTY (866) 833-4703
- Spanish - Voice (866) 833-4703
- Spanish - VCO (866) 833-4703
- Spanish - HCO (866) 833-4703
- Spanish - STS (866) 854-7784
- Spanish - ASCII (866) 833-4703 (300 baud, 8 bit, no parity, 1 stop bit, half duplex)
GoAmerica Video Relay Services: www.ip-vrs.com
900 Telephone Number: (900) 438-9748*
GoAmerica International (Inbound) Calls: TTY/Voice/ VCO / HCO (209) 863-0162
GoAmerica Customer Service:
GoAmerica Customer Service - TTY/VCO/HCO/ASCII (800) 735-0193
GoAmerica Customer Service - Voice/STS/Spanish (800) 735-0373
Sprint Relay Service
Sprint Global Relay has provided relay services since 1990, and currently services 31 states, the federal government, the Commonwealth of Puerto Rico, and New Zealand. For more information go to www.sprintrelay.com.
To reach a toll-free Sprint Relay Service operator:
- TTY (877) 735-2929
- Voice (888) 877-5379
- VCO (877) 735-2929
- HCO (877) 735-2929
- STS (888) 877-5302
- ASCII (888) 877-5380 (300 baud, 8 bit, no parity, 1 stop bit, half duplex; 1200-2400 baud, 8 bit, no parity, 1 stop bit, full duplex )
Sprint Spanish Users:
- Spanish - TTY (888) 877-5381
- Spanish - Voice (888) 877-5381
- Spanish - VCO (888) 877-5381
- Spanish - HCO (888) 877-5381
900 Telephone Number: (900) 535-2929*
Sprint International (Inbound) Calls: (605) 224-1837
Sprint Customer Service
Sprint Customer Service - TTY/Voice/VCO/HCO/STS/ASCII (800) 676-3777
Sprint Spanish Customer Service - TTY/Voice/VCO/HCO/STS/ASCII (800) 676-4290
Email: www.sprint.trscustserv@mail.sprint.com
Customer Service
If you have a problem with the Communication Assistant (CA) or the services provided by a particular relay service provider, call the Customer Service number for your CRS provider (see numbers above, under each specific Relay Service).
If you are unable to resolve your problem:
1. You can contact the DDTP Consumer Affairs Specialist at (877) 546-7416 (TTY) or (877) 546-7414 (Voice). Or, you may contact us via e-mail.
2. If you are interested in providing further comments you may go to our feedback page by clicking this link. We are interested in what you think and want to hear from you.
3. You can appeal to the California Public Utilities Commission (CPUC) by going to http://www.cpuc.ca.gov . Further appeal may be made to the Federal Communications Commission (FCC) http://www.fcc.gov/cgb/complaints.html.
*Telephone numbers that begin with 900/976 allow you to access information programs that have been established by independent promoters. These 900/976 numbers are also referred to as "pay-per-call" services because you pay a certain amount each time you place a call to them.
Some pay-per-call services also start with 976. Regardless of how you access the pay-per-call service, charges are not regulated. You may be required to pay a flat rate or a per minute charge each time you dial the number. Promoters are free to set whatever charge they want for a call. Charges may range from $.50 per minute to $99 a call. There may be a minimum charge as well as additional fees based on the length of the call. For instance, the cost may be $3.95 for the first minute and $.95 for each additional minute.